AI Customer Support Automation System
BIGOS MasterBot is an AI customer support automation system that trains a RAG chatbot on company PDFs, answers from your knowledge base first, and hands off to a human when needed. Embed the widget on your site, export chat history, and optionally link human ticket work to Axix ERP Support / Helpdesk—without claiming MasterBot is the ERP ticket database.
MasterBot RAG on company PDFs
MasterBot turns company documents into a 24/7 support assistant. Upload PDFs; the bot chunks, embeds, and stores them. Semantic search over your knowledge base returns grounded answers when confidence is high. Features include PDF upload and training, answers grounded in your documents, chat history export, company video embed, a compliance or certifications panel in chat, and an embeddable website widget for Support, CX, and website visitors—the published primary users.
Human handoff when the knowledge base is weak
When visitors ask service questions without a strong document match, MasterBot can go straight to a human agent form. The documented flow is: strong match → answer from docs; weak match plus service question → human handoff; otherwise a safe AI fallback. That path keeps the AI customer support automation system honest instead of inventing answers outside your PDFs, with support at scale and a clear path to humans as the published benefit.
ERP Support / Helpdesk link
Axix ERP Support / Helpdesk covers issue and ticket management, customer support records, warranty or service tracking, resolution history, and support reports for customer issues and service with resolution history. Use it for human ticket operations beside MasterBot chat. MasterBot is not documented as the ERP helpdesk database; connecting chat handoffs into helpdesk tickets can be configured or built as part of a project when APIs are agreed.
Configurable in a project
Deep CRM ticket sync, telephony IVR brands, and MasterBot-to-ERP-helpdesk auto-ticket creation can be configured or built as part of a project when APIs are documented. Do not treat MasterBot as a replacement for ERP warranty or service tracking modules. RankForce, TenderBuzz, Market-Xora, and Adpulse remain other BIGOS engines on the same suite login when growth teams want SEO, tenders, outreach, and ads beside support chat.
Pricing and next steps
BIGOS Standard includes MasterBot with the five-engine suite from the published monthly rate. Learn more on bigos.axixtechnologies.com for pricing and trial, Explore modules on the BIGOS product site for MasterBot, and use erp.axixtechnologies.com when Helpdesk tickets are in scope. The related AI chatbot RAG product page covers the same MasterBot engine for additional keyword context without duplicating a second product SKU.
Key capabilities
- PDF upload and training
- Semantic search over your knowledge base
- Answers grounded in your documents
- Human agent handoff for service issues
- Chat history export
- Company video embed
- Compliance / certifications panel in chat
- Embeddable website widget
Frequently asked questions
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