Axix Technologies

Customer Success

Cloud Implementation & Customer Success Services

Professional onboarding, configuration, and support services for Axix Cloud subscribers.

Axix provides implementation and customer success services exclusively for organizations subscribed to Axix cloud software. We do not sell custom development, agency work, or outsourced IT projects and every engagement supports your licensed cloud products.

Onboarding & Implementation

Structured go-live programs for Axix ERP, Axix HCM, CyberDragon.ai, and other subscribed modules, with phased rollout, admin training, and success criteria defined in your statement of work.

  • Discovery workshops and module selection
  • Configuration aligned to your subscription tier
  • Go-live support with named implementation leads
Request implementation →

Data Migration Services

Migrate finance, HR, visitor, and operational data from legacy ERP, spreadsheets, and on-prem systems into Axix Cloud, with validation, reconciliation, and rollback planning.

  • Legacy ERP and HRIS extraction templates
  • Document and master-data migration for IDP subscribers
  • Cutover playbooks with audit trails
Plan a migration →

Training & Certification

Role-based enablement for administrators, security operators, and power users through Axix Academy certificate tracks.

  • Product-specific admin and operator courses
  • ICS cybersecurity and ERP operations certifications
  • Enterprise cohort training for teams of 5–500+
Explore Axix Academy →

24/7 Enterprise Support

Subscription-backed support with defined SLAs, dedicated customer success managers on enterprise plans, and escalation to engineering for production incidents.

  • Tiered response SLAs by subscription plan
  • Dedicated success managers for multi-product deployments
  • Arabic and English support for GCC and global accounts
Contact support →

API Integration Support

Integration guidance for Axix Hawk licensing APIs, Axix IDP ingestion pipelines, webhooks, and ERP connectors and scoped to your cloud subscription entitlements.

  • Hawk SDK and on-prem agent deployment assistance
  • IDP → ERP document routing patterns
  • Webhook and SSO integration for enterprise tenants
Talk to integration team →

Ready to deploy your Axix cloud subscription?

Implementation services are available to active and trial subscribers and start with a product plan or speak with customer success.

Frequently asked questions

Quick answers before you book a demo or strategy call.